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Return Policy
Returns:
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Any "materially different" items will be replaced free of charge
within 30 days of receipt. Items
are considered "materially different" in these circumstances:
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Wrong item
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Defective item
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Damaged item
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All returns that are not defective or damaged will
be issued a refund of merchandise cost minus a 15% restocking fee. The item(s) must be undamaged, in resalable condition and include all original
packaging. Initial S&H fees are not refundable and buyer is responsible for
shipping costs incurred when sending item(s) back.
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All exchanges must include
all items undamaged, in resalable condition, including all
original packaging. Buyer is responsible for
shipping costs incurred in sending item(s) back to EAEC and will be
charged for new shipping of item(s) sent.
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DVD's, VHS videos, CDs, cassettes may only be returned for
refunds if UNOPENED. If opened, they may be returned only for replacement
with the same item.
SHIP YOUR RETURN PREPAID TO:
EAEC
Attention: Returns Department
P.O. Box 166
Sheridan, CA 95681
When returning items, please include your packing slip and enclose it with
your return. We recommend insuring your return. Because this is a post
office box, please do not send your package by UPS or FedEx.
Please allow 1-3 weeks for the return to be received and processed. If you
are expecting a return shipment, please allow 2-4 weeks for the new
package to arrive. If you need further assistance with a return, please
contact us during regular
business hours.
Questions:
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